Verifying the Account That Holds Your Balance
Verification is the lock on your money. We ask for a photo of your ID and a matching selfie, plus the wallet number in your own name, so nobody else can pull from your balance or move it to a stranger's bKash. Send clear pictures — all four corners inside the frame, no glare — and make sure the name matches your
account exactly. A blurred edge or a nickname mismatch is the usual hold-up, and both take a minute to fix. Once it clears, payouts go through without you repeating the step.
- Check the verification tab — Inside your account menu, the verification tab lists what is still missing — usually ID, selfie or wallet name — before withdrawals open up.
- Photograph your ID — Lay the document flat under good light, keep all four corners in frame, and tilt the phone away from flash glare across the printed name.
- Take the selfie — Hold the phone at eye level with no cap or filter, and let the camera read your face the way the ID photo shows it.
- Wait for the match — We compare the name and face against your account details, then release payouts to the wallet registered in your own name.